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Luxembourg – Carnival’s MedallionNet Connectivity Experience brings anywhere gaming

By - 16 October 2017

Carnival Corporation, the world’s largest leisure travel company, is introducing MedallionNet, a game-changing connectivity service enabled by SES Networks, that will allow them to gamble anywhere onboard one of the company’s cruise liners.

MedallionNet will provide guests with easy-to-access Wi-Fi that features exceptional speeds and bandwidth, pervasive stateroom signal strength and unprecedented service consistency.

MedallionNet is another development to emerge from Carnival Corporation’s Global Experience and Innovation Center located in Miami and is the first end-to-end Wi-Fi service development formulated with a focus on exceeding guest expectations through “GuestCentricity” – an initiative to enhance all aspects of the vacation experience by delivering guests what they want, when, where and how they want it.

The wearable device that enables a personal concierge by bridging the physical and digital worlds to deliver a new level of personalized service not previously considered possible — including sophisticated wayfinding, food and beverage on demand, an array of interactive gaming, personalised entertainment experiences and more. The quarter-sized, 1.8-ounce disc can be accessorised with jewellery, clips, key chains and bands or simply carried in a pocket or pocketbook.

The connectivity service — to be delivered in connection with SES Networks, a business unit of SES — will collectively leverage the leading global satellite operator’s geostationary earth orbit (GEO) and medium earth orbit (MEO) constellations, managed services, antenna and shipboard technology to significantly enhance the guest experience by providing high performance and reliable broadband connectivity at sea. This innovative service is also enabled by hardware and software shipboard technology advances associated with Carnival Corporation’s proprietary O•C•E•A•N Experience Platform.
“Staying connected is inextricably linked to our daily life experiences and that now extends to the

vacation experience, even when sailing in the middle of the sea,” said John Padgett, Chief Experience and Innovation Officer for Carnival Corporation. “MedallionNet will set the new standard for Wi-Fi service at sea and we look forward to rolling it out to our guests. Our top priority is doing everything we can to exceed guest expectations, and by listening closely to our guests, we know Wi-Fi connectivity is important to many of our guests. For guests who want to disconnect, they are free to do so. But for those who want to stay connected, MedallionNet will make it easy for them – and that includes being able to easily send photos, videos and messages letting everyone know they are having a fabulous vacation.”

“SES Networks is privileged to be associated with Carnival Corporation’s Global Experience and Innovation team and to be powering MedallionNet,” said Steve Collar, CEO of SES Networks. “We share Carnival Corporation’s passionate focus on connecting people, places and cultures around the world with amazing experiences. As the only company to offer a GEO and MEO constellation, unmatched in scale, performance and technological diversity, SES Networks is uniquely positioned to enable the highest performing Wi-Fi connectivity at sea, as well as immersive media and gaming content.”

MedallionNet leverages multi-band antennas uniquely configured in an innovative shipboard formation to minimize any potential impact to guest connectivity due to seasonal weather or ship positioning, and it fuses multi-orbit satellite bandwidth to deliver a truly immersive guest connectivity experience.

The Ocean Medallion goes well beyond the growing number of wearables used by theme parks and other vacation companies by leaving behind the required action of “tap” and ushering in a new paradigm for guest interactions.

“The Ocean Medallion creates an elevated level of service that’s made possible by technology but doesn’t feel like technology,” said John Padgett, chief experience and innovation officer for Carnival Corporation. “Whether guests are exploring new experience options, having a drink delivered to their seat at the night’s show or trying their luck gaming while lounging poolside, we will assist our guests wherever they are, while engaging with them in a uniquely personal way. Our mission is to help our guests make the most of every moment of their vacation.”

Throughout each guest’s vacation, the Ocean Medallion will enable ease and simplicity, while also creating special moments to delight guests in unexpected ways, creating an entirely new level of service that will elevate the vacation experience. It expands gaming options to include new digital games guests can play independently or with others, for fun or based on casino rules of the house, inside or outside of the casino including poolside, in staterooms or in any other ship location.

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